SKY MARINE
Cancellation & refund policy
Your refund depends on how early you cancel before departure.
Terms & Conditions
Version: 2026-08-v1
Booking policy
- A booking is confirmed only after payment is completed and the yacht is available for the requested date and time.
- Contact details must be accurate; identification may be requested at boarding.
Payment policy
- The full charter value is payable at the time of booking in UAE Dirhams (AED).
- A booking is not confirmed if the payment fails or is cancelled.
Date change policy
- The first date change is completely free.
- The second and any later date change is subject to a fee of 50% of the original total booking value, payable before the new date is confirmed.
- A booking cannot be moved to a date more than 90 days after the original booking date.
- The booking reference stays the same after any change, and a full history of changes is retained.
Yacht availability
- Dates or times already booked for the same yacht cannot be selected; unavailable dates appear disabled in the calendar.
- Trips may be affected by weather or maritime authority instructions; in that case the trip is rescheduled at no charge.
No-show policy
- Failing to arrive at the scheduled time without prior notice is treated as a completed trip and is non-refundable.
- Late arrival does not extend the trip duration.
Cancellation policy
- Cancellations are handled by the Sky Marine team only, and the published refund tiers apply based on the time remaining before the trip.
Refund policy
- Approved refunds are returned to the original payment method within 7–14 business days.
- Date change fees are non-refundable.
Additional hours and services
- Additional hours and extra services are subject to availability, priced separately, and payable before the trip.
How to cancel
- Open the booking lookup page.
- Enter your booking reference and the email used at checkout.
- Press cancel booking and we will email you the refund breakdown.